A Canada-based entrepreneur with a focus on investment technology, James William Awad has developed the decentralized TripleOne platform. This allows users across the globe to contribute investment project ideas and have suggestions voted on. James William Awad’s company rewards registered users who deliver the best results to the quality of ideas and performance of suggested stocks through value units such as segments and points.
One of the unique aspects of TripleOne is that its decentralized system extends beyond the investment decision platform to the customer support system. With 24/7 customer support available, there is typically a response time of between five to 10 minutes. In addition, after a selected email is sent to TripleOne (or one of its participating or affiliated companies), all qualifying users have the option to click “accept the task” and reply to the email.
The user’s response is next routed to a voting session, where it needs to receive a pair of positive votes before approval is given and the message is sent to the customer. In cases where a negative vote occurs, the email is discarded and, if a report is filed, a TripleOne staff member will investigate. Validly reported rejections generate a temporary ban on that user answering emails. The same process is used for customer replies, except in cases where the email relates to a specific order or issue that requires TripleOne support team assistance.
James William Awad 